Frequently Asked Questions About The AssurePay System

The first screen says I have to register. Is that true?
Assurity customers who have an individually purchased policy are automatically registered. To access the system, please refer to the information in the billing statement you recently received in the mail. Or contact our customer service department at (800) 869-0355, Ext. 4391, for detailed instructions.

What types of credit cards can I use to make a payment?
Assurity accepts Visa, MasterCard or Discover cards.

Does it matter what type of Assurity policy I have?
Any individual policy that is billed directly to you can be paid through either the online payment or pay-by-phone system, with one exception—policyholders whose policy or contract number includes a letter may only use the online system at this time.

What is my User ID?
Your User ID is the policy number on your billing statement.

What if I forget my password?
Click on the "forgot password" link on the log-in page; enter your policy number in the available field and click submit. You will be asked, "What is your authorization number?" which is the insured's birthdate; then click submit. Enter your e-mail address in the available field, and a temporary password will be sent to you.

When will my payment be applied to my policy?
Payments are generally applied within two business days, depending on the time payment was submitted. Payments may show as pending on the AssurePay system until the transaction is complete. Payments made during weekends or on holidays may take longer to post.

Can I schedule future payments?
This feature is currently not available. Payments can only be made for one payment period at a time.

Can I pay more or less than the stated amount?
No. You can only pay the amount shown on your current bill. If you would like to pay a different amount, please call our customer service department at (800) 869-0355, Ext. 4391.

How do I get a receipt for my payment?
When you make a payment online, a confirmation screen will appear after the payment has been transmitted. This screen may be printed as your receipt.

If you are paying by phone, a confirmation number will be given to you. If you need to have the confirmation number repeated, the system will give you instructions for this process.

Is there a fee to use the AssurePay system?
No fee is charged at this time for utilizing the online or pay-by-phone services.

I have more than one policy with Assurity Life. Is it possible to pay them all with one transaction?
At this time, payment for each policy requires a separate transaction.

My policy has lapsed. Can I still make the payment using AssurePay?
A lapsed policy will not be eligible for premium payment processing. For help reinstating a lapsed policy, please call our customer service department at (800) 869-0355, Ext. 4279, between 7:00 a.m. and 5:00 p.m. Central Time, Monday through Friday.

My payment due date falls on a weekend or holiday. If I submit a payment online or by phone on the due date, will the payment be on time?
Every policy has a grace period, allowing time for you to make payment and keep the policy in force. Check the conditions of your policy to verify the grace period (typically 31 days). Be sure to submit payment within the grace period so that the policy does not lapse.

What are the minimum requirements to view the Web site?
Internet Explorer 5.0 (or higher) or Netscape version 4.7 (or higher, excluding version 6.0). In addition, you should have Java and cookies enabled.

Why does the payment history section appear to be missing some of the payments I mailed in?
The payment history section will only show those payments that were made using the AssurePay system (online or phone). Payments that were mailed in will not be visible.